Configuring chat


When creating or editing a live webinar you can configure the chat settings.

Click on your webinar > "Edit webinar" > "Webinar" > “Webinar page”.

 

Public and private chat

Click on your webinar > "Edit webinar" > "Webinar" > “Webinar page”.

You can choose between "public" and "private".

By clicking the switch you can switch an option on or off. During the live webinar you can also switch the chat on or off.

Public chat

In the public chat, conversations are visible to all people. Here, messages can be added by all participants. Everyone is able to respond and join the conversation.

Private chat

Use private chat for a one-on-one conversation. This is a conversation between the viewer and the host (or moderator). The contents of these types of conversations won’t be visible for other participants.


Chat name

Sending messages in chat is done using a so-called “chat name”. This will immediately clarify who says what. The default generated chat name for viewers, moderators and hosts consists of first and last name.

This can be edited when changing the presenter. 


Avatar

Apart from your username, you can also set a personalized image for your account to customize your appearance even more. This is possible for all chat users, so viewers will also have this option.

The picture that’s used for the chat is called an “avatar”. This can be set up using Gravatar. Gravatar is an acronym for Globally Recognized Avatar. It’s an image that can be used all across the web.

When you haven’t set an avatar, it will be based on the initials of your (chat)name.

Setting your own avatar can be done in Gravatar.

After logging into your Gravatar account, you have the option to add an avatar. Click here for more information on how to do this.

After adding an avatar in your Gravatar account, it will be visible in your WebinarGeek account. In the top right, choose “Account” > “My account” > “Personal” under “MY ACCOUNT”.

Don’t have a Gravatar account yet? Click here to create one.


Advanced chat settings

Enable automation rules to work with multiple moderators and easily manage chat conversations.

There are a number of logic rules to ensure that the system helps you handle large numbers of chats. By automatically assigning chats to your preference.

You can pre-set these logic rules at the "Chat settings". You can find this when editing your webinar> "Webinar"> "Chat settings".

Here you can find which rules are available:

  • Forward all incoming private chat questions to an email address

If you want to receive all incoming chats via email, you can set it here. This is useful, for example, with an automated webinar, when you receive a email you can log in to your webinar to answer the chats.

  • Assign unassigned conversations automatically to the person who opens them

The rule speaks for itself, the person who first opens the conversation is assigned to the conversation.

  • Assign unassigned conversations automatically to the person who replies first

This means that the chat will be assigned to the person who responds first. You can open the chat without being assigned to the chat.

  • Assign new incoming conversations automatically to the next moderator (round robin)

Here, each new chat is assigned in alphabetical order to a moderator with the least number of assigned chats. The presenter is not included here.


Setting colors

To make a clear distinction between different roles during a webinar, you can set chat colors. Do this in the editor for your webinar page.

Click on your webinar > "Edit webinar" > "Webinar" > “Webinar page” > "Edit webinar page".

To your left, you can fill in custom color codes or choose a color using the color picker.


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