Use webinars for Q&A sessions.
Gather feedback, get know your customers and improve your product with Question and Answer webinars.
Get to know your audience
Webinars are an easy way to connect with your customers. Instead of asking them for feedback, or letting them ask questions, switch places and let them take the stage. Have your customers share their experience with your product or service, let them tell a bit about themselves.
Make it personal and let them share information about their own business, hobbies, food and what keeps them up at night. Use this information to create the perfect customer and to improve your product or service.
Live customer support
All businesses need good customer support to be able to exist. There is a growing demand for 24/7 live support. Use webinars to answer all questions from your customers.
With the public and private chat, customers can ask their questions during the webinar.
A webinar gives you the opportunity to answer those questions live and in person, and you get instant feedback from the customer as well.
Add to your FAQ page
Frequently Asked Questions pages are one of the most important pages on your website. They are a quick and easy way for customers to find answers.
Questions that have been asked during your webinar are a great addition to your FAQ page. After your webinar, retrieve this information from your webinar statistics and use it to add onto your FAQ.
Get to know your audience with Q&A webinars
Use the questions from your live webinar again in the replay for your on demand webinar. Provide more context for your Q&A webinars, even for new viewers.
Moderate your Q&A
A webinar doesn’t have to be a one-man-job. Get your co-workers involved and let them converse with your customers as moderators.
Customer feedback is the key to updating, upgrading, and improving your product or service. Webinars are a great tool for gathering feedback on your service or product with polls, quizzes, and the evaluation form.